Shopping FAQs 2016-12-08T14:50:32+00:00

How to Order from The Lodge

Shopping on the internet or by mail requires trust in the merchant – and we do our very best to earn your confidence on every order. Get to know us and we know you’ll like us! Read more about The Lodge on Lake Detroit.

We will always provide the best quality product and online shopping experience possible.

Call us Toll Free: 800-761-VIEW (800-761-8439).

Email us with any questions you may have and we’ll respond promptly.

We accept VISA, MasterCard, American Express & Discover.
All prices are in US dollars. Calculate the price in your currency using our Personal Currency Assistant. Clicking this link will open a small pop-up window that you can use without leaving the Lodge on Lake Detroit page.
At this time The Lodge on Lake Detroit ships ONLY to the USA and Canada.
At present, we only take orders by phone or email. We recommend phone, as it’s more secure using your credit card.

How long does it take to get my order once it has been received?

You can have it tomorrow – if you like. Depending on the shipping method you choose and the time of day your order is placed.

What is the normal turn-around time

All orders received over a weekend or holiday are processed the following business day

All the information provided to The Lodge on Lake Detroit as a result of your on-line purchase is treated as confidential, and will not be disclosed to any other parties.
Items (unused/undamaged/unopened) may be returned for a full refund (excluding gift cards) if it is received back within 30 days of purchase. Return shipping is at your own expense. Gift Cards may not be returned for a refund in part or in full. Refunds will be issued to the same credit card used for the on-line purchase.

If you received your item as a gift, your refund will be issued in the form of a gift card that can be used toward any service/product at The Spa Within. No cash refunds. Include a copy of your original receipt with your returned item. Thank you.

Shipping charges depend on the shipping method you select. We always select the least expensive method unless instructed otherwise.
You have the choice of regular US Mail, Pick up at The Lodge or by some form of UPS – depending on your selection.

GROUND UPS NOTE: Deliveries on Monday – Friday.

Minnesota residents ONLY, 6.875% will be added to your order total to cover sales tax.